n By the end of this course, students should be able to:
n Understand and demonstrate the use of basic and advanced proper writing techniques that today's technology demands, including anticipating audience reaction,
n Write effective and concise letters and memos,
n Prepare informal and formal reports,
n Proofread and edit copies of business correspondence.
n Use career skills that are needed to succeed, such as using ethical tools, working collaboratively, observing business etiquette, and resolving workplace conflicts,
n Plan successfully for and participate in meetings and conduct proper techniques in telephone usage,
n Use e-mail effectively and efficiently,
n Develop interpersonal skills that contribute to effective and satisfying personal, social and professional relationships, and
n Utilize electronic presentation software.