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Business Communication 1

Classroom: Business Communication 1

Classroom dates:
Teaching hours:
Credit hours:
Student Services HS
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n  This course is designed to give students a comprehensive view of communication, its scope and importance in business, and the role of communication in establishing a favorable outside the firm environment, as well as an effective internal communications program. The various types of business communication media are covered. This course also develops an awareness of the importance of succinct written expression to modern business communication. Many of the assignments are to be keyboarded.






n  By the end of this course, students should be able to:

n  Understand and demonstrate the use of basic and advanced proper writing techniques that today's technology demands, including anticipating audience reaction,

n  Write effective and concise letters and memos,

n  Prepare informal and formal reports,

n  Proofread and edit copies of business correspondence.

n  Use career skills that are needed to succeed, such as using ethical tools, working collaboratively, observing business etiquette, and resolving workplace conflicts,

n  Plan successfully for and participate in meetings and conduct proper techniques in telephone usage,

n  Use e-mail effectively and efficiently,

n  Develop interpersonal skills that contribute to effective and satisfying personal, social and professional relationships, and

n  Utilize electronic presentation software.

  • Lesson Introduction

    LessonLesson 1: Facing today's communication

    LessonLesson 2: Writing for Business audiences

    LessonLesson 3: Improving writing techniques

    LessonLesson 4: Revising and proofreading business messages

    LessonLesson 5: Email and memorandums

    LessonLesson 6: Routine letter and goodwill messages

    LessonLesson 7: Persuasive messages

    LessonLesson 8: Negative messages

    LessonLesson 9: Informal reports

    LessonLesson 10: Proposals and informal reports

Course target:
you will learn and develop excellent business communication skills, on your way to becoming the best employee a company can ask for.